FAQ's

Shake & Win is an exciting game on the Hungry Jack's App that allows you to win mouth-watering prizes every day! We give you two shakes a day - double the choice to select your prize! Hurry, you have 30 seconds to accept the prize you want and 30 minutes to redeem at any participating restaurant. Download the app to Shake & Win!

You have 30 seconds to accept your prize or it will disappear. If you don’t like the first prize you can shake again!

Once you have chosen your prize, you have 30 minutes to redeem it at the cashier at a Hungry Jack’s restaurant before it expires.

Once you accept a prize you don’t get another shake that day so choose carefully. You can play Shake & Win again tomorrow.

The Hungry Jack’s App is currently undergoing some exciting improvements. Unfortunately, as part of this process, we've had to temporarily disable in-app redemptions.  But hey, think of it as the app's beauty sleep—soon, it'll wake up with better deals than ever! 

We're working hard to restore full functionality to the app. It might take a little time, but we’re on it! Good things come to those who wait... and occasionally check the app store for updates!

Sure. Using your Facebook info to sign up and log on will speed up your registration (and don’t worry - we won’t post anything to Facebook).

Yes, by going to the profile page and hitting EDIT PROFILE. We’ll send you an email confirming the change.

No problem. Hit FORGOT PASSWORD on the login page, and once you’ve entered the email address attached to your account we’ll send you an email to reset your password.

If you have signed up using Facebook please note you will not receive a password reset email.

Go to PROFILE,  EMAIL PREFERENCES and tell us what info you do and don’t want to receive from us. But remember, if you unsubscribe completely we won’t be able to tell you about free offers and new menu items!

Complete your birth date to receive your free birthday Whopper. But enter your date carefully. You won't be able to change it again.

Ensure you have the latest version of the app, you can delete your account by following the steps below.

1. Navigate to the Account section of the app
2. Select Edit Profile
3. Select Delete Account (situated above the SAVE button)
4. Confirm your account deletion by selecting ‘YES, DELETE MY ACCOUNT’

When you delete your account, your user data will be deleted across app and web, including existing vouchers.

Don’t forget, you can create a new account at any time to re-gain access to better burgers & deals. 
Alternatively, you can email hjonlinesupport@hungryjacks.com.au to request for your account to be deleted.

You can order Delivery on the Hungry Jack's app as well as our website and it will be delivered by a Menulog Driver.

Our restaurants in partnership with Menulog try their best to deliver every order on time, but unexpected situations can occur. 

If you need to get in touch regarding your Hungry Jack's or Menulog delivery order, make sure you have your order number on hand & please send an email to hjapporders@menulog.com and one of the team will get back to your query. Alternatively, please visit https://www.menulog.com.au/help/ 

Cancelled orders are automatically refunded and the funds will be back in your account within 3-5 business days, depending on your bank.

Sometimes orders are cancelled before we have captured your funds, which means that your bank will hold the transaction in a pending status before it drops back into your account. In these situations the funds won't show up as a refund, but rather the original charge will disappear entirely off your statement within 2-10 business days.

For all delivery enquiries please contact Menulog at hjapporders@menulog.com

For more information, please visit https://www.menulog.com.au/help/ 

For App Orders:

1. Open and login to UberEats app – (you must be logged into the same account that your Hungry Jack’s order was placed from)
2. Select Orders
3. Select past orders
4. Select relevant Hungry Jack’s order
5. Select get Help option
6. Select appropriate issue
   • Issue with a delivered or past order
   • I think I was charged for my cancelled order
   • Report more severe behaviour
7. Select subcategory and follow relevant prompts
8. Submit form

For Web Orders:

1. Open and login to the UberEats website – (you must be logged into the same account that your Hungry Jack’s order was placed from)
2. Select the Account Holder Icon at the top right hand side of the page
3. Select Help from the dropdown box
4. Select applicable Hungry Jack’s Order
5. Enter order issue description in the provided text box
6. Follow and complete applicable prompts
7. Submit form

DoorDash Customer Service Australia

Phone: 1800 958 316

Order help in mobile and web app:

Log in to your DoorDash account, select a recent order and then use Help to report any queries;

1. Open and login to your DoorDash account– you must be logged into account that the Hungry Jacks order was placed from

2. Select Help or Get Help

3. Select applicable order

4. Choose from listed feedback options

5. Follow prompts and choices 

6. Select Submit

Yes. The minimum spend for pre-ordering is $1.00

Enjoy your meal faster by skippping the queue at front counter or a quick re-order of your favourites. Also enjoy exclusive app rewards!

Sign in, select a Hungry Jacks store, fill your cart, complete the check out and then tell us when you’ve arrived at the counter or drive thru.

Easy. Go to ACCOUNT SETTINGS in App and select PAST ORDERS. Or select RE-ORDER MEALS on the home page.

No. Pre-ordering prices are exactly the same as counter prices.

The app places a pending / pre-authorisation charge on your transaction upon checkout. This puts a hold on your card based on the total amount of the order. 

We only process / capture your payment when you tell us you have arrived at the store (Selecting Pick Up at Counter or Pick Up at Drive Thru)

Unfortunately, issues can occur when submitting your order to the store. If it fails for any reason, your payment would automatically be cancelled within 24 hours and you should see the "pending" transaction disappear from your account. 

If the charge does not disappear within 2 business days, please contact our Customer Care Hotline on 1300 852 326 for further assistance.

When you are on your way and close to the store, let us know.

If you are heading to drive thru, let us know your order number at the Speaker box

This will enable us to ensure you get fresh Hungry Jacks.

Ok, just speak to one of the crew – they’ll make sure you get your order as fast as possible.

Sorry! We’re in the process of installing lots of new technology in our restaurants. If your local Hungry Jack’s isn’t taking pre-orders yet we promise it soon will be!

Sorry, no. But if you missed something off your order you can pre-order it again and pick up both order together. Or you can ask one of our staff to add to the order when you pick it up.

Of course. We won’t start cooking your meal until you tell us you’re close to the restaurant.

This is just the software which tells us where you are - so that we can tell you where your nearest Hungry Jack’s is, and assist with pre-ordering and Shake & Win!

Yes. All our standard food items have a KJ rating.  But we can’t provide a rating for your customisation of those food items.

Yes, for best performance the HJ’s App can be downloaded on Apple devices operating iOS 13.0 or above (iPhone 8 and above) and Android devices operating Android 8.1 or above. The minimum system requirements for the App are iOS 13.0 (for Apple devices) and Android 8.1 or above (for Android devices). For some older phones, whilst the software version is above iOS 13.0 or Android 8.1, the device hardware may not support all functions.

Sorry, no. One voucher per transaction.

Don’t worry – one of our friendly crew will manually enter the bar code at the counter.

You can redeem your voucher in the same transaction as your Value Meal but you won’t be able to redeem it as a discounted part of your Value Meal or bundle.  

To receive your Birthday Whopper gift, go to your account and complete your profile including your birth date. A Birthday Whopper voucher will be issued on your birthday however, you are unable to claim a Birthday Whopper the same day you enter your birth date.

Have you applied your promo code? Make sure the minimum spend has been reached. Promo codes cannot be used with other discounted items such as Jack’s App Deals, Digital Vouchers, Shake & Win, Jack’s Cafe Loyalty free coffee.

The Hungry Jack’s App is currently undergoing some exciting improvements. Unfortunately, as part of this process, we've had to temporarily disable in-app redemptions.  But hey, think of it as the app's beauty sleep—soon, it'll wake up with better deals than ever! 

We're working hard to restore full functionality to the app. It might take a little time, but we’re on it! Good things come to those who wait... and occasionally check the app store for updates!

To participate in the Jack's Cafe Loyalty Rewards Program, log in or register at order.hungryjacks.com.au or via the HJ's app to activate your Jack's Cafe loyalty card. Purchase full price barista coffees, hot drinks or iced beverages from eligible Jack's Cafe restaurants to earn stamps on your digital loyalty card. After purchasing 4 eligible Jack's Cafe barista coffees, your 5th lowest-priced Jack's Cafe Beverage is free. Redeemable via pick-up only, at Jack's Cafe restaurants only. See full T&C for more details.

Purchase full price barista coffees, hot drinks or iced beverages from eligible Jack's Cafe restaurants to earn stamps on your digital loyalty card. To earn stamps, you must either present your Jack’s Cafe loyalty card in the Participating Restaurant for physical scanning of the barcode by our staff or transact via the Hungry Jack’s App. See full T&Cs for more details.

Your free Jack’s Cafe Beverage can only be redeemed via pick-up at the Participating Restaurant and cannot be delivered. You must present your Jack’s Cafe loyalty card in the Participating Restaurant for physical scanning of the barcode by our staff. See full T&Cs for more details.

Free coffees last for 12 months from date of issue. See full T&Cs for more details.

Multiple Free Coffees can be earnt if they are earnt through one transaction. Multiple Free Coffees can be redeemed in the same transaction if available. Stamps will not accumulate once you have already qualified for a free coffee. Stamps will begin to re-accumulate once you have successfully redeemed your existing free coffee. See full T&Cs for further details. 

Free coffees can be exchanged for tea and specialty iced drink, they are not redeemable for cash or any other rewards. See full T&C's for more details. 

Yes, loyalty stamps are earned with any full price coffee purchase, even if another discounted item is applied to cart. See full T&Cs for more details.

The Hungry Jack’s App is currently undergoing some exciting improvements. Unfortunately, as part of this process, we've had to temporarily disable in-app redemptions.  But hey, think of it as the app's beauty sleep—soon, it'll wake up with better deals than ever! 

We're working hard to restore full functionality to the app. It might take a little time, but we’re on it! Good things come to those who wait... and occasionally check the app store for updates!

Very. When you order with the app we ensure state of the art security software keeps all your data completely secure. The security of data is our highest priority.

No charge is made at this point. We do this just to let us check the card’s validity and expiry date. 

If you have experienced a problem with payment please contact our Customer Care Hotline on 1300 852 326 for further assistance.

We’ll need the email address linked to your account, the order number, the date and time it was placed and the amount spent on the order.

It will be emailed to you automatically when you’ve completed the order.

Currently we are accepting:

- MasterCard

- Visa

- PayPal

- Google Pay

- Apple Pay

- AMEX*

- JCB*

We are looking on adding more payment types in the near future.*At participating resturants only

Most stores serve breakfast from 5 am -11 am, some from 6 am -11 am. You can check out specific opening times on our website or app. Main menu items are available all day.

We’re open most public holidays across most stores, including Easter, Anzac day and Christmas Day. But you can check specific opening times of your local store on our website and via the app.

All our job applications are online. Visit our 'Work with Us'  web page for further details.

Click on MENU then select the RANGE and the PRODUCT. Then for more details around allergens and ingredients, click on the ALLERGEN & NUTRITIONAL INFORMATION link. Or if you don’t have access to the internet, you can ask in store.

Selected Hungry Jack’s in NSW, Victoria and WA serve a limited Halal certified menu. These stores include Auburn, Bankstown, Bass Hill, Casula, Edmondson Park, Granville, Greenacre, Guildford, Smithfield, Wiley Park, Altona North, Craigieburn, Dandenong, Deer Park, Fawkner, Fountain Gate, Hallam, Jacana, Roxburgh Park, Thomastown, Truganina, Wollert, Aveley, Gosnell and Mirrabooka. All Halal certified products are listed on the individual restaurant’s Halal certificate which is displayed in-store.

We receive many great ideas from our Customers on how we can get involved in our community.  Although we simply can’t be involved in each and everyone we do make sure that we give back where we can. Like our proud partnership with Make-a-Wish which allows us to help make vital wishes come true for really sick Aussie kids. If you would like to apply for either a local, state or national sponsorship please provide details of your proposal in our online feedback form.