FAQ's

Shake & Win is an exciting game on the Hungry Jack's App that allows you to win mouth-watering prizes every day! We give you two shakes a day - double the choice to select your prize! Hurry, you have 30 seconds to accept the prize you want and 30 minutes to redeem at any participating restaurant. Download the app to Shake & Win!

You have 30 seconds to accept your prize or it will disappear. If you don’t like the first prize you can shake again!

Once you have chosen your prize, you have 30 minutes to redeem it at the cashier at a Hungry Jack’s restaurant before it expires.

Once you accept a prize you don’t get another shake that day so choose carefully. You can play Shake & Win again tomorrow.

Sure. Using your Facebook info to sign up and log on will speed up your registration (and don’t worry - we won’t post anything to Facebook).

Yes, by going to the profile page and hitting EDIT PROFILE. We’ll send you an email confirming the change.

No problem. Hit FORGOT PASSWORD on the login page, and once you’ve entered the email address attached to your account we’ll send you an email to reset your password.

If you have signed up using Facebook please note you will not receive a password reset email.

Go to PROFILE,  EMAIL PREFERENCES and tell us what info you do and don’t want to receive from us. But remember, if you unsubscribe completely we won’t be able to tell you about free offers and new menu items!

Complete your birth date to receive your free birthday Whopper. But enter your date carefully. You won't be able to change it again.

Ensure you have the latest version of the app, you can delete your account by following the steps below.

1. Navigate to the Account section of the app
2. Select Edit Profile
3. Select Delete Account (situated above the SAVE button)
4. Confirm your account deletion by selecting ‘YES, DELETE MY ACCOUNT’

When you delete your account, your user data will be deleted across app and web, including existing vouchers.

Don’t forget, you can create a new account at any time to re-gain access to better burgers & deals. 
Alternatively, you can email hjonlinesupport@hungryjacks.com.au to request for your account to be deleted.

For App Orders:

1. Open and login to UberEats app – (you must be logged into the same account that your Hungry Jack’s order was placed from)
2. Select Orders
3. Select past orders
4. Select relevant Hungry Jack’s order
5. Select get Help option
6. Select appropriate issue
   • Issue with a delivered or past order
   • I think I was charged for my cancelled order
   • Report more severe behaviour
7. Select subcategory and follow relevant prompts
8. Submit form

For Web Orders:

1. Open and login to the UberEats website – (you must be logged into the same account that your Hungry Jack’s order was placed from)
2. Select the Account Holder Icon at the top right hand side of the page
3. Select Help from the dropdown box
4. Select applicable Hungry Jack’s Order
5. Enter order issue description in the provided text box
6. Follow and complete applicable prompts
7. Submit form

Yes. The minimum spend for pre-ordering is $1.00

Get a head start on your next HJ's feed! Order ahead, enjoy exclusive app rewards and quickly reorder your flame-grilled favourites. Simply place your order through the HJ's App before you arrive. Select your preferred pick-up option when you're nearby and we'll get your order freshly prepared.

Open the Hungry Jack's App, sign in and select your preferred restaurant. Add your items to your cart and follow the checkout steps. Once you've reviewed your order, select Confirm & See Pick Up Options. When you're nearby, choose Pick Up at Counter or Pick Up at Drive-Thru and follow the instructions in the app to collect your order.

Not necessarily! Once you're nearby, you can select how you'd like to pick up your order in the app. Choose Pick Up at Counter or Pick Up at Drive-Thru. Here's how each pick-up option works:

Pick Up at Counter: We'll get your order underway in the kitchen. Once it's ready, our team will call out your order number.

Pick Up at Drive-Thru: Your order won't start being prepared until you arrive at the Drive-Thru and let our team know your order number at the speaker box. Our team will check in your order and get it freshly prepared.

Once you've reviewed your order and selected Confirm & See Pick Up Options, you'll be prompted to choose Pick Up at Counter or Pick Up at Drive-Thru when you're nearby.

If you've selected Pick Up at Counter, your order will be sent to the kitchen for preparation. Once it's ready, our team will call out your order number.

If you've selected Pick Up at Drive-Thru, head to the speaker box when you arrive and let our team know your order number. Our team will check in your order and get it freshly prepared.

Yes! You can place your order in advance and let us know when you've arrived at the restaurant and are ready to collect. Your order won't be prepared until you've let us know you're ready, so please allow time for your food to be freshly prepared.

Yes! Head to ACCOUNT SETTINGS in the app and select PAST ORDERS, or select RE-ORDER MEALS from the home page.

No. Pre-ordering prices are exactly the same as counter prices.

When you check out, a pending pre-authorisation is placed on your card for the order total. Your payment is only processed once you let us know you're ready for collection by selecting Pick Up at Counter or Pick Up at Drive Thru in the app.

Unfortunately, issues can occur when submitting your order to the store. If it fails for any reason, your payment would automatically be cancelled within 24 hours and you should see the "pending" transaction disappear from your account. 

If the charge does not disappear within 2 business days, please contact our Customer Care Hotline on 1300 852 326 for further assistance.

Pre-ordering is not available at every Hungry Jack's restaurant. We're continuing to roll out the technology, so check the app to see if your local restaurant is available.

Sorry, you can't change an order once it's been placed. If you've missed something, you can place another order and collect both together, or ask one of our team members to add it when you collect your order.

This is just the software which tells us where you are - so that we can tell you where your nearest Hungry Jack’s is, and assist with pre-ordering and Shake & Win!

Yes. All our standard food items have a kJ rating. But we can’t provide a rating for your customisation of those food items.

Yes, for best performance the HJ’s App can be downloaded on Apple devices operating iOS 13.0 or above (iPhone 8 and above) and Android devices operating Android 8.1 or above. The minimum system requirements for the App are iOS 13.0 (for Apple devices) and Android 8.1 or above (for Android devices). For some older phones, whilst the software version is above iOS 13.0 or Android 8.1, the device hardware may not support all functions.

Sorry, no. One voucher per transaction.

Don’t worry – one of our friendly crew will manually enter the QR code at the counter.

You can redeem your voucher in the same transaction as your Value Meal but you won’t be able to redeem it as a discounted part of your Value Meal or bundle.  

To receive your Birthday Whopper gift, go to your account and complete your profile including your birth date. A Birthday Whopper voucher will be issued on your birthday however, you are unable to claim a Birthday Whopper the same day you enter your birth date.

Have you applied your promo code? Make sure the minimum spend has been reached. Promo codes cannot be used with other discounted items such as Jack’s App Deals, Digital Vouchers, Shake & Win, Jack’s Cafe Loyalty free coffee.

The offer is only available at participating restaurants in NT & TAS for a limited time. See full Terms & Conditions.

To participate in the Jack's Cafe Loyalty Rewards Program, log in or register at order.hungryjacks.com.au or via the HJ's app to activate your Jack's Cafe loyalty card. Purchase full price barista coffees, hot drinks or iced beverages from eligible Jack's Cafe restaurants to earn stamps on your digital loyalty card. After purchasing 4 eligible Jack's Cafe barista coffees, your 5th lowest-priced Jack's Cafe Beverage is free. Redeemable via pick-up only, at Jack's Cafe restaurants only. See full T&Cs for more details.

Purchase full price barista coffees, hot drinks or iced beverages from eligible Jack's Cafe restaurants to earn stamps on your digital loyalty card. To earn stamps, you must either present your Jack’s Cafe loyalty card in the Participating Restaurant for physical scanning of the QR code by our staff or transact via the Hungry Jack’s App. See full T&Cs for more details.

Your free Jack’s Cafe Beverage can only be redeemed via pick-up at the Participating Restaurant and cannot be delivered. You must present your Jack’s Cafe loyalty card in the Participating Restaurant for physical scanning of the QR code by our staff. See full T&Cs for more details.

Free coffees last for 12 months from date of issue. See full T&Cs for more details.

Multiple loyalty stamps can be earned in a single transaction. However, only one Free Coffee can be redeemed per transaction. Stamps will continue to accumulate even after you qualify for a Free Coffee. See full T&Cs for further details. 

Free coffees can be exchanged for tea and specialty iced drink, they are not redeemable for cash or any other rewards. See full T&Cs for more details.

Yes, loyalty stamps are earned with any full price coffee purchase, even if another discounted item is applied to cart. See full T&Cs for more details.

Very. When you order with the app we ensure state of the art security software keeps all your data completely secure. The security of data is our highest priority.

No charge is made at this point. We do this just to let us check the card’s validity and expiry date. 

If you have experienced a problem with payment please contact our Customer Care Hotline on 1300 852 326 for further assistance.

We’ll need the email address linked to your account, the order number, the date and time it was placed and the amount spent on the order.

It will be emailed to you automatically when you’ve completed the order.

Currently we are accepting:

• - MasterCard
• - Visa
• - PayPal
• - Google Pay
• - Apple Pay
• - AMEX*
• - JCB*

We are looking on adding more payment types in the near future.

*At participating restaurants only

Most stores serve breakfast from 5 am – 11 am, some from 6 am – 11 am. You can check out specific opening times on our website or app. Main menu items are available all day.

We’re open most public holidays across most stores, including Easter, Anzac day and Christmas Day. But you can check specific opening times of your local store on our website and via the app.

All our job applications are online. Visit our 'Work with Us' web page for further details.

Click on MENU then select the RANGE and the PRODUCT. Then for more details around allergens and ingredients, click on the ALLERGEN & NUTRITIONAL INFORMATION link. Or if you don’t have access to the internet, you can ask in store.

Selected Hungry Jack’s stores now serve a limited Halal certified menus at specific stores. All Halal certified products are listed on the individual restaurant’s Halal certificate which is displayed instore. The locations are:

NSW/ACT

Auburn, Bankstown, Bass Hill, Casula, Edmondson Park, Granville, Greenacre, Guildford, Gungahlin, Hoxton Park, Smithfield, Wiley Park

QLD 

Cooper Plains, Springwood

SA

Islington, Parafield

VIC 

Altona North, Clyde North, Craigieburn, Craigieburn East, Dandenong, Deer Park, Fawkner, Fountain Gate, Greenvale, Hallam, Jacana, Roxburgh Park, Thomastown, Truganina, Wollert

WA

Aveley, Bentley, Gosnell, Mirrabooka

We receive many great ideas from our Customers on how we can get involved in our community. Although we simply can’t be involved in each and everyone we do make sure that we give back where we can. Like our proud partnership with Make-a-Wish which allows us to help make vital wishes come true for really sick Aussie kids. If you would like to apply for either a local, state or national sponsorship please provide details of your proposal in our online feedback form.

Charity Round Up gives Hungry Jack's customers the opportunity to make a small difference by rounding up their purchase to the nearest dollar when paying by card at participating restaurants. The additional amount is donated to charity, and participation is completely optional.

Hungry Jack's supports a range of charitable organisations and community initiatives throughout the year, with donations directed to selected charity partners.

Not at all! Charity Round Up is completely optional. You can choose whether you'd like to donate each time you're prompted.

Your donation is the difference between your purchase total and the next whole dollar, up to 99 cents. For example, if your order costs $12.60, you can choose to round up to $13.00 and donate 40 cents.

No. Donations collected through Charity Round Up go towards supporting our selected charity partners.