Privacy Policy

Hungry Jack’s Privacy Policy and Privacy Collection Notice

Hungry Jack’s Privacy Policy

Hungry Jack’s Pty Ltd and each of its independently owned franchisees (collectively referred to as “Hungry Jack’s”, “we”, “us” or “our”) (Hungry Jack’s) are committed to protecting the privacy of personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Act) and the Australian Privacy Principles (APPs). 

At Hungry Jack’s we understand that privacy is important to our customers, and we are committed to ensuring that any personal information about you that we hold is respected and protected at all times. 

This Privacy Policy contains information about how we collect, use and store your personal information. It also provides you with information about how you can access your personal information and how you can make a complaint if you believe that there has been a breach of this Privacy Policy, the Act or the APPs. 

What we collect 

Personal information is defined in the Act to mean any information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not. 

The type of personal information that we collect depends on how you choose to interact with us. For example, we may collect the following kinds of personal information: 

contact details such as your name, date of birth, delivery address, postcode, gender, email and phone number; 
information about your experience with Hungry Jack’s, including your use of our products and services, for example from general feedback and feedback in relation to your order; 
if you permit us access when using the Hungry Jack's App, your geolocation data; 
if you choose to provide them when using the Hungry Jack's website and App, your payment details in whatever form and whether made in-store or online; 
how you interact with our Website or App, including the pages you visit, your preferences and the settings that you choose;
device information, such as the hardware model, operating system, preferred language and unique device identifier;
information you provide to us through customer surveys; and 
complaint details.

 We also collect personal information about you from third-party sources in various scenarios, such as:

When you opt to create an account or sign up for through our website or App using a social media platform or Sign in with Google or Apple.
When you have given consent to a third party to share your personal information with us for competitions and promotions,
When it is lawful for a third party to disclose your personal information to us for other purposes.
When you utilise Wi-Fi offered in our restaurants

We use CCTV cameras in our stores for security, fraud, incident reporting and loss-prevention purposes, or to collect analytics, improve operations and for other purposes. Video and images captured by our CCTV cameras are collected, used and stored for security and operational purposes, and to assist with any investigations relating to incidents or accidents at our premises and restaurants.

Why we collect 

Hungry Jack’s collects personal information for various purposes that enable us to provide our customers with products and services and improve their Hungry Jack’s experience. The primary purpose of collecting personal information includes to enable us to: 

identify and communicate with our customers; 
market our products and services (for example through special offers, competitions, promotions and special events), including by contacting you via text message, in-app notifications, push notifications, email or phone;  
offer various benefits to customers via the Hungry Jack's App and website, such as the ability to pre-order meals in-store or deliver to your address,
locate nearby restaurants, store meal preferences, delivery address and payment details for future convenience, receive benefits on birthdays, and receive targeted rewards and deals; 
respond to customer enquiries; 
improve our services through regular feedback from our customers; and 
provide customer support.

You may, in some circumstances, have the option of not identifying yourself or using a pseudonym when you deal with Hungry Jack's. If we do not collect your personal information, we may not be able to provide you with the products and services that you require, or the level of service on which we pride ourselves at Hungry Jack’s. 

How we collect 

The way in which we collect personal information and the sources from which we collect such information depends on how you choose to interact with us. For example, we may collect personal information from or through: 

you placing an order at our restaurants or for delivery; 
your use of our website, mobile website and App; 
you or someone in your family giving us feedback or making a complaint; 
you reaching out to us or sharing personal information directly through means including our website or App, SMS or other messaging services, email, social media platforms, mail, telephone, or in-person communication;
your participation in special offers, competitions, promotions, draws and special events; 
your use of our social media pages such as Facebook and TikTok; 
your use of Wi-Fi at our restaurants; 
online and telephone transactions; 
credit card digital wallet purchases;
in-store video or images and; 
third parties.

Hungry Jack's may make a record of your visit to our website and log your visit for statistical and business purposes. Such information includes your server address, domain name, IP address, the date and time of your visit, pages accessed, documents downloaded, previous sites visited and the type of browser used. 

How we protect personal information 

Hungry Jack’s stores personal information in a number of different formats, including software programs (located both onsite and offsite, including in the Cloud), databases, and in offsite backup storage. Hungry Jack’s is committed to maintaining the safety and security of your personal information and has measures in place so that this can be achieved. These measures include: 

any relevant payment information is tokenized/encrypted with a reputable international payment services provider;
ensuring that personal information stored in hard copy form is kept under locked security whenever practicable; and 
ensuring that personal information stored in electronic form is password protected and encrypted whenever practicable, and where stored in the Cloud, is stored on servers within Australia and overseas.

How we use and disclose personal information 

Hungry Jack’s will only use your personal information as permitted by law. This means that we will only use your personal information for the purposes for which it was collected (such as those referred to above) or for a purpose related, or in the case of sensitive information directly related, to that purpose. 

Hungry Jack’s may disclose your personal information to other entities as permitted by law. These include our related bodies corporate, independently owned franchisees, agents and third parties who provide services to us or on our behalf, such as our marketing and delivery partners. 

Where Hungry Jack's collects your personal information via its websites or App, some personal information may be disclosed to third party analytics companies, including Google, Braze, and Microsoft Customer Insights and, where you log into the websites or App through your Facebook, Apple or Google account, to Facebook, Apple or Google. The information accessed by such third party entities does not include credit card details. Information in connection with your dealings with Hungry Jack's and your use of Hungry Jack's websites or App may be disclosed overseas, including but not limited to the United States, United Kingdom, Canada[SA1] , New Zealand, Singapore, Hong Kong, Serbia, the Netherlands and the Philippines.

Hungry Jack’s does not use any Government related identifiers (such as your driver licence number) as our own identifier for you. However, we may ask you for one of these identifiers so that we can confirm your identity when you deal with us. 

Direct marketing 

As stated above, one of the primary purposes for which we collect personal information is to contact you via electronic message, mail or telephone about special vouchers or related offers and deals about our goods and services that may be of interest to you. To this end, Hungry Jack’s may use and disclose personal information (other than sensitive information) for the purpose of direct marketing, or facilitating direct marketing. However, we only do so as permitted by law and in circumstances where: 

you have an ongoing relationship with Hungry Jack's for example, through your use of the App or you have consented to such use or disclosure, or the circumstances are such that it is impracticable to obtain such consent; and
you are given an opportunity to request not to receive direct marketing communications from us, or our marketing partners, and have not made such a request.

If at any time you do not wish to receive direct marketing communications from us you can let us know by contacting us on the details provided below. In relation to any communications received in connection with the Hungry Jack's websites or App, you are able to change the settings through the My Account section and with respect to any other electronic messages you may receive you have the option of "opting-out" of further communications by using the unsubscribe facility that is included in any electronic message.

Other platform permissions

iOS and Android mobile platforms may specify certain information or data inaccessible to our applications without your explicit consent. Each platform operates its unique permission system to obtain your approval. For instance, when an application on iOS seeks access to specific data (e.g., location services) for the first time, the platform may prompt you for consent, offering you the choice to grant it. On Android devices, you may receive notifications regarding an application's requested permissions before initial use, and your continued usage signifies your consent. You retain the ability to manage permissions at the platform level through the settings section on your device. For additional details, please reach out to your device manufacturer or consult the device's user manual.

Cookies and passive information collection

We may employ tracking technologies to collect personal information about you when you use and access our website or App, including cookies, internet tags, links and navigational data collection (e.g. log files, server logs, and clickstream data). For example, we may collect information about the date, time and duration of visits and which pages of our website or App are most commonly accessed. This browsing information is generally not linked to your identity, except where you access our website or App via links in a message we have sent or where we are able to identify the device or user accessing our website or App.

We may combine your anonymous information, browsing information or other information collected through tracking technologies with your personal information collected via our Collection Channels in order to understand and remember your preferences and interests. By accessing our website or App via links and/or by accessing our website or App where you have identified yourself, you consent to the collection of this information.

Accessing, correcting or deleting your personal information 

You may access your personal information, request that your personal information be updated, corrected or deleted. You can do this by contacting us on the details provided below and we will endeavour to respond to your request within 30 days or by selecting ‘Delete Account’ under your profile in the App. In relation to any personal information collected via the Hungry Jack's websites and App, there are also ways to access and correct certain personal information through the My Account section.

You will not be charged a fee for making a request to access your personal information. However, fees and charges may apply for providing the requested information. 

There are certain circumstances in which we may be unable to provide you with access to your personal information. For example where: 

providing access would have an unreasonable impact on the privacy of others; 
the information relates to existing or anticipated legal proceedings and would not be discoverable in those proceedings; 
providing access would reveal our intentions in relation to negotiations in such a way as to prejudice those negotiations; 
providing access would be unlawful; 
denying access is otherwise required or authorised by law; and 
the request for access is frivolous or vexatious.

Where access to your personal information is refused, Hungry Jack’s will nevertheless provide you with written reasons for the refusal. In those circumstances, we may instead provide you with a summary of your personal information.

You may also request that we delete any personal information that we have collected from/about you. However, we may retain personal information as authorized under applicable law, such as personal information required as necessary to provide our services, protect our business and systems from fraudulent activity, to debug and identify errors that impair existing functionality, as necessary for us, or others.

Contact Us 

If you would like to request access to, correction or deletion of your personal information, or would like more information about how Hungry Jack’s manages your personal information, please contact or write to: 

Customer Support - 1300 852 326
hja.customerservice@hungryjacks.com.au  
Hungry Jack’s, Level 6, 100 William Street, Woolloomooloo, NSW 2011, Australia 

If you believe that we have breached this Privacy Policy, the Act or the APPs and would like to make a complaint, please contact us on the contact details above. 

We will endeavour to deal with your complaint as soon as is reasonably practicable. 

You can also contact the Office of the Australian Information Commissioner by visiting the following website and following the steps listed on the website: www.oaic.gov.au/privacy/privacy-complaints. 

This Privacy Policy may be reviewed from time to time. Hungry Jack’s reserves the right to change this policy at any time. Any revised version of this policy will be published on our website.

Privacy Collection Notice

Hungry Jack's Pty Limited (Hungry Jack's or We) may collect, use, disclose and manage your personal information including, but not limited to, contact details such as your name, delivery address, email and phone number, as well as identification details. We collect personal information in order to provide you with your products and services and improve your Hungry Jack's experience. We may also use your personal information to market our products and services (for example through competitions and promotions), offer various benefits to customers through the Hungry Jack's App and Website, improve our services through regular customer feedback and provide customer support. Accordingly, if you do not provide your relevant personal information, we may not be able to provide you with our products and services, or at least provide you with the high standards that are expected of Hungry Jack's. 

We collect your personal information both directly from you and from third parties. Collection may occur when you use our products or services such as our Website, mobile website and App, use our social media pages or place an order at one of our restaurants or for delivery. The type of personal information we will collect will ultimately depend on how you choose to interact with us (for example, we make collect your geo-location data if you use the Hungry Jack's App). We will only collect sensitive information (for example information about your health) with your consent and/or as authorised by law.

We will use and disclose your personal information as permitted by law. This may include disclosing your personal information to other entities such as our related bodies corporates, franchisees, agents and third parties who provide services to us or on our behalf, such as our marketing partners. Information in connection with your dealings with Hungry Jack's and your use of Hungry Jack's websites or App may be disclosed overseas, including but not limited to the United States, United Kingdom, Canada, New Zealand, Singapore, Hong Kong, Serbia, the Netherlands and the Philippines. 

If you have any concerns or enquiries about your privacy, please feel free to contact us by telephone on 1300 852 326 (Customer Support Line), or via email at hja.customerservice@hungryjacks.com.au, or please write to Hungry Jack’s at Level 6, 100 William Street, Woolloomooloo, NSW 2011, Australia.

Last Updated: June 2024